Rush Adventures Refund Policy
As a guest, you are responsible for understanding the cancellation terms upon making a reservation on our site. By booking, you accept and agree to the terms of the cancellation policy, which is available to you in writing or online before confirming your booking. A cancellation deadline will be displayed for each booking.
1. Booking Deposit and Payments
- Confirmed reservations require a 30% Deposit of the total cost.
- The 30% Deposit paid on confirmation is non-refundable.
- The balance of the outstanding amount is due no later than 6 weeks before the Client's booking date.
- Should the event take place within 30 days of the Client's booking date, the full amount is due immediately on receipt of the Invoice.
2. Cancellation by the Client
- Cancellations between 30 and 14 days of the Client's booking date will receive 50% of the final payment (which amounts to 70% of the booking amount) as a refund.
- Cancellations of 14 days or less of the Client's booking date will not be refunded.
- In the event of cancellation by the client, Rush Adventures (Pty) Ltd will not accept any claims of any nature, including consequential damages, as a result of any accommodation or other services made or becoming unavailable against this booking. The Client hereby indemnifies and holds Rush Adventures (Pty) Ltd harmless in respect of any such claim.
3. Cancellation by Rush Adventures (Pty) Ltd
- If Rush Adventures (Pty) Ltd cancels the booking, all monies received will be refunded in full.
- It should be noted and understood that Rush Adventures (Pty) Ltd will not be held liable if bookings with suppliers are cancelled due to the non-payment of Invoices by the Client on the due date. Failure to pay by the due date, as stated on the Invoice, will result not only in cancellation of bookings but also in the forfeiture of any Deposit paid on behalf of the Client to various suppliers.
4. Attrition (Reduction in Delegate Numbers)
- A 10% variation decrease on the original quoted brief will be allowed up to 30 days prior to the Client’s booking date.
- Thereafter, full 100% cancellation fees will apply for any reductions.
- A reduction in numbers after an initial deposit payment has been received or within the 30 days prior to the Client’s booking date will constitute full cancellation penalties.
5. Postponement of Event
- Where possible, Rush Adventures (Pty) Ltd will endeavour to postpone the event on behalf of the Client, depending on the availability of accommodation and other contracted services. This will constitute the full extent of Rush Adventures (Pty) Ltd liability to the Client and persons under his authority.
6. Force Majeure (Unforeseeable Circumstances)
- The Company shall not be liable for a failure to perform any of its obligations if the failure was due to an impediment beyond its control (e.g., war, natural disasters, pandemics, strikes, acts of authority) that could not reasonably have been avoided or overcome.
- In the event that the Company invokes force majeure, it shall not be liable to provide a refund.
- Any refunds will be at the goodwill and discretion of the Company and cannot be guaranteed.
- The Company cannot be held liable for non-performance due to Force Majeure.
Note: Travel and Cancellation Insurance is recommended. It is the Client’s responsibility to arrange such insurance and to be satisfied that it covers their specific requirements. The client cannot hold Rush Adventures (Pty) Ltd liable for any advice and/or inadequate and/or the non-purchase of travel insurance.